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Playscape Playgrounds Design Privacy Policy

Playscape Playgrounds takes your privacy very seriously and we comply with the General Data Protection Regulation. This policy outlines what personal data we collect or may be provided with by you and how we process it.

Data Protection Officer: Lewis Baines, Director lewis@playscapeplaygrounds.co.uk

How we use your data

When you provide Playscape Playgrounds with your invoicing details such as Name, Address, Telephone Number and Email as part of or in the expectation of a service and transaction, we will store this information to enable us to provide you with the service(s). As an essential part of our service, we may also provide you with the option to receive marketing (our “communications”). The communications are intended to inform customers of our products and services, promotions, offers, and news.

On the occasions that you opt-in to receive such communications from us, you may subsequently change your mind at any point thereafter and can unsubscribe from any marketing or other communications you wish. To change your preference please just email us: lewis@playscapeplaygrounds.co.uk. The communications themselves will also each contain a simple electronic means to unsubscribe (opt-out).

Storing and sharing your personal information

We will never disclose any of your personal information to anyone unless it is to fulfil our contract with you, or to send communications as outlined above, or unless we are required to do so by law.

Your personal information is stored to administer your account and the technologies we employ to perform this have been verified as part of our GDPR audit. Each system we use have their own GDPR policies in place. This is true of our accounting software ‘Xero’, our accountants and our email marketing provider which adheres to the GDPR.

Information sent between your browser and our website is encrypted using SSL (Secure Sockets Layer.)

Information required to provide our communications will be retained until 30 days after you opt-out from our communications. Information provided to us for forming a contract of sale or service with us will be retained for so long as is necessary to meet and satisfy our contractual and statutory obligations – generally 7 years from the time the information is provided.

The right of access

You can request a copy of the personal information we hold about you by emailing us: lewis@playscapeplaygrounds.co.uk. We will provide this information to you electronically, free of charge, within one month as stipulated by the GDPR. For subsequent requests we may charge a reasonable fee to cover administration costs.

The right to rectification

You may update your website account details held by us, at any time by logging in to your account. If you wish us to update any other record we may hold about you then please contact us on lewis@playscapeplaygrounds.co.uk. We will make the required changes within one month.

The right to erasure (The Right to be Forgotten)

You may wish us to remove all information held about your from our systems, you are entitled to do so and may request this by contacting us on lewis@playscapeplaygrounds.co.uk. We will respond to your request within one month subject of course to our own limited rights in GDPR to retain and process data to meet our own contractual and statutory obligations.

You may also unsubscribe (opt-out) from receiving our email communications at any time by using the ‘unsubscribe’ link in the footer of these newsletter emails.

The right to restrict processing

You may wish to ask us to store your information but not to contact you. If this is the case you can request it by contacting us on lewis@playscapeplaygrounds.co.uk we will respond to your request within one month.

Your right to data portability

There may be an occasion where you require the data we hold about you to be ported to another supplier, this can be done via a CSV file if required, free of charge and will be provided without undue delay but within one month.

Your right to object

You have the right to object to your data being processed for legitimate interests including profiling, direct marketing or for purposes of scientific/historical research and statistics. Your right to object will be reviewed on a case by case basis, following the guidelines set out by the GDPR. To object, please contact us on: lewis@playscapeplaygrounds.co.uk

Cookies

While we do not currently collect information such as your name, email address, telephone number and address via our website we do store this information as part of our records of transactions with you (our customers) in our accounts software.

We do however use cookies to collect browsing data. Please read our cookie policy below in full. You are more than welcome to contact Chris in person to discuss any of the following.

We use cookies on www.playscapeplaygrounds.co.uk – as most websites do – to help provide you with the best user experience. This policy sets out why we use them and how they benefit you.

Cookies are tiny text files placed on your computer, mobile phone or tablet when you browse a website. They are internet-friendly tools which make browsing faster and easier for you.

We use cookies to help:

Improve the user experience of our website
Save you having to remember login details every time you visit us
Remember your settings during and between visits
Improve our site’s speed so it’s quicker to browse
You share pages on social networks like Facebook
We do not use cookies to:

Collect any personally identifiable information (without your permission)
Collect any sensitive information
Pass data to any advertising networks or third parties
Granting us permission to use cookies

If your browser settings are set to accept cookies, we know that you are happy to continue using our site as you always have done.

Should you wish to opt out of accepting cookies from our site, the choice is yours of course. However, in doing so, you might find our site won’t work as efficiently as usual.

Please note: we can discuss services over the phone or via email if you prefer. Simply call us on 01572 759411 and we will be happy to discuss your requirements. Or you can email us on lewis@playscapeplaygrounds.co.uk.

Website function cookies

Our own cookies
We use session cookies to make our website work. There is no way to prevent these cookies being set other than to not use our site. Please note: session cookies are instantly removed from your computer as soon as you close your browser.

Third party functions

Like most websites we include functionality provided by third parties such as Facebook.

Our site includes the following which use cookies:

Social networking cookies
Links to Facebook, Twitter etc
The privacy implications for this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor statistics cookies

We use Google Analytics to compile visitor statistics such as:

How many people visit our website
Different technologies visitors use (Mac or Windows) which tells us when our site isn’t working as it should
How long visitors browse our site
Analysing website statistics helps us continuously improve our website standards.

Turning cookies off

You can switch cookies off by adjusting your browser settings to stop them from accepting cookies. It is rare for someone to opt to do this as it can limit website functionality. Cookies, after all, simply enhance your experience of the internet.

In the meantime, if you wish to contact Core Graphic Design about our cookie policy or for any other reason, don’t hesitate to get in touch.

Any concerns

If you have any concerns about the privacy or protection of your data please do not hesitate to contact us for clarification initially in writing and providing a phone number by emailing lewis@playscapeplaygrounds.co.uk

After or instead of contacting us you may wish to contact the Information Commissioner details of which may be found at: https://ico.org.uk/concerns/

Please be assured, your privacy is of the utmost importance to us. All measures to protect you are taken.

Lewis Baines